Notice for Users Experiencing Gift Card Redemption Errors

As part of our ongoing efforts to strengthen app security, some accounts may be incorrectly flagged for suspicious activity, which may temporarily prevent gift card redemptions.

If you are unable to redeem a gift card, please contact our Support Team for assistance.

Important Reminders

Under our Terms of Use, logging in to the same account from two or more devices at the same time is prohibited. Doing so may result in your account being blocked or your account data becoming corrupted.

In addition, if you earn Gems while using an unstable internet connection, communication errors may cause your activity to be incorrectly detected as suspicious.

We apologize for any inconvenience and appreciate your understanding and cooperation.

"Steps for Hope": Your Steps Can Change a Child's Life

Every day, millions of steps are taken in GeoSmile.

Steps to work, steps around the park, steps chasing the bus.

Starting today, those steps can do something more — they can bring hope to children fighting cancer and other life-threatening diseases.

Today, GeoSmile is launching "Steps for Hope Children," a program that donates directly to St. Jude Children's Research Hospital.

https://www.stjude.org/

💛What is Steps for Hope?

It's a charity where walking with GeoSmile turns into donations.

1. Walk like you always do. Count your steps with GeoSmile, just like before.

2. Hit 3,000 steps to enter the campaign. The more entries we collect, the bigger the donation.

3. The total number of entries from the entire GeoSmile community determines the donation amount — and GeoSmile donates directly on behalf of all of us.

Donation Tiers

Total Community Entries	GeoSmile's Donation
5,000 entries	$1,500
10,000 entries	$3,000
20,000 entries	$6,000
30,000 entries	$9,000

Every single entry pushes us closer to the next tier. Together, we can deliver up to $9,000 to the kids of St. Jude.

💛Why St. Jude?

St. Jude Children's Research Hospital leads the way the world understands, treats, and defeats childhood cancer and other life-threatening diseases. Families never receive a bill from St. Jude for treatment, travel, housing, or food — so they can focus on helping their child live.

We believe that mission — small, everyday actions adding up to something meaningful — pairs perfectly with everything GeoSmile stands for.

💛Campaign Details

• Campaign period: July 20th,2026 – July 31th,2026

• Donation: Up to $9,000 donated by GeoSmile to St. Jude Children's Research Hospital, based on total community entries

• How to join: Open GeoSmile and walk — once you hit 3,000 steps, a popup will appear where you can submit your entry

You can check the community's progress inside the entry popup.

💛Every Step Counts

Whether you walk 2,000 steps a day or 20,000, you're part of this. Lace up, step out, and enter — let's unlock the full $9,000 together.

Thank you for walking with us — and for the children of St. Jude.

The GeoSmile Team

[Updated]Gift Card Redemption Restored

The issue affecting gift card redemption has been resolved, and the redemption service is now available again.

Thank you for your patience, and we apologize for the inconvenience.