Notice for Users Experiencing Gift Card Redemption Errors
- Jul 28
- 1 min read
As part of our ongoing efforts to strengthen app security, some accounts may be incorrectly flagged for suspicious activity, which may temporarily prevent gift card redemptions.
If you are unable to redeem a gift card, please contact our Support Team for assistance.
Important Reminders
Under our Terms of Use, logging in to the same account from two or more devices at the same time is prohibited. Doing so may result in your account being blocked or your account data becoming corrupted.
In addition, if you earn Gems while using an unstable internet connection, communication errors may cause your activity to be incorrectly detected as suspicious.
We apologize for any inconvenience and appreciate your understanding and cooperation.
Cant redeem gift card atm, aside from that, love the app
Cannot redeem gift card! Please unblock my account!
Can't redeem gems help fix
Fix the app already the slot is ruined you can only spin 20 times a day that is bullshit. You guys are awful you won't fix your app the slot doesn't work you used to be able to spin as much as you want if you have the fish coins. What the hell is wrong with you people it is unacceptable fix your app it is not okay.
Can't redeem
I need to debloc my acc